FAQs

What is The House of Tiles?

The House of Tiles was established with aspirations of simplifying the process of acquiring tiles. From perusing our collections, locating the tiles that are right for your project, getting samples and quotes, the target is to make the entire experience smooth and efficient. With a background in architecture and interior design, we’re aware that how time is managed really dictates to what level a projects can be designed and delivered. Nobody wants to spend important time meeting with suppliers or salesmen, trying to get different quotes for products from multiple manufacturers or suppliers, or travelling to showrooms when they could be using this time more effectively to work on projects. By selecting The House of Tiles as your tile supplier, what we are able to offer is a guarantee of the best service, the best prices and the best experience for the end user – whether you’re a developer, contractor or designer. We have a stable of the world’s top manufacturers, each which have been hand-selected as a preferred partner for The House of Tiles because of their product lines.

How do I get samples from The House of Tiles?

When you find a tile range you like the look of, simply click the ‘Request Sample’ button, fill out the form and submit. We have thousands of products listed, and they come from territories which include the UK, Brazil, Italy, Turkey and Spain. We always aim to get your samples to you in under a week, or if we have samples in stock then the same day.

How can I place an order through The House of Tiles?

First thing’s first, we need to provide you with a quote. At The House of Tiles, we are very proud of the fact that we are able to not only offer what we consider the most cost-efficient premium tile collections on the market, but also that we are dedicated to providing the best level of service. To us, this means using our network to provide you with options. If a certain range you’re looking at comes in above budget, we’ve already utilised our network in advance to make sure we can give you options. Because that is what people want: options. Once we receive your quotation request, one of our expert Account Managers will contact you via email to let you know we have received your enquiry and will give you a timeline as to when you can expect the quotation to arrive.

I like the quote, what next?

If you wish to proceed with the quotation we have provided, simply respond to your Account Manager via email or telephone, and the order will be processed, with delivery times provided. If you have a specific time delivery to site needs to happen on or by, let us know and we will take care of the logistics.

What if I need to amend/make additions to my order?

We are aware that on occasion specifications or designs can change. Should you want to amend your order after it’s been processed, please try to let us know as soon as you can so as we can make the necessary arrangements. Any amendments needed will be subject to revised carriage costs, depending upon weight and quantity amounts. We look at each request on an individual basis, and any costs incurred or reduced will be applied accordingly.

How many tiles should I order?

Simply inform us of the square metres of the wall/s or floor of your project. Unless specified, we will ensure we provide you with an extra 10% for wastage and cuts for your order. All of our tile calculations are also based on a grout gap of 10mm. If this is to be different for any reason, please let us know in advance of us providing the quotation.

How long will it take for my delivery to arrive?

Our tiles come from different destinations across the globe depending on the range or collection you have selected. In some cases, tiles will need to be manufactured to meet the order, while in other situations the tiles will be in stock and ready to ship. Each order will be dealt with on a case-by-case basis. We will provide you with a lead time when we provide you with a quotation.

Do you provide installation?

We do, however this will be at an additional charge. Should you require an expert to come and complete installation of the tiles, kindly let us know at the time of providing the quotation.

How will the tiles be delivered?

Our tiles will be shrink wrapped on a pallet and delivered to the ground level edge of your required delivery address. The driver will NOT be able to assist getting the tiles into your property due to insurance contraventions.

What if my tiles are damaged or the order is not correct?

All damages and irregularities must be notified within two working days of the delivery. We will need image proof sent over via email of any damages. The exact amount missing or damaged must be notified, in writing and replacements will be sent out FOC. All damaged or faulty goods may be collected at the request of the delivery/collection company. It will be deemed acceptable that one or two tiles may be broken, due to the nature of tiles, in this instance we would recommend that you try and use these where cutting is necessary, if you still require one or two tiles to complete the job then we will send out the replacements on the assumption the original notification was given within the timescale above.

The tiles have arrived, but they are not what I expected. What can I do?

If you had already ordered samples, which is something we actively encourage before committing to placing an order, we will carry out checks to ensure you were sent the correct samples and the correct tiles that correspond to the samples and the order. We will also ask you to send photos of the tiles you received to help us work out what has gone wrong, and resolve the situation. If you had not ordered a sample, The House of Tiles cannot be held responsible for any discrepancy from the images on the website, and how they appear on your screen.

What are the payment terms?

We require 50% payment upfront to process the order; this can involve manufacture if the full amount of tiles are not in stock. Once the tiles are packaged and ready to ship, the final installment of 50% is required before shipping.